An AI front line, and a real inbox for your team behind it
JestBot answers routine questions grounded in your own knowledge base, and hands the rest to your team with canned responses, business hours, and CSAT ratings built in — so agents only see what actually needs them.
No card required · Free plan included
< 2 min
Setup time
6
Model providers
Live
Agent status tracking
No card needed
Free plan
Why support teams reach for JestBot
AI-only chat isn't enough, and a form-only inbox isn't either
Most support tools force a choice between a chatbot that can't escalate and an inbox with no automation. JestBot is built to be both.
Repeat questions eat agent time
The same handful of documented questions dominate queue volume, leaving less time for the conversations that actually need human judgment.
Handover between AI and humans is usually clunky
Most chatbot tools either can't hand off to a person at all, or lose context the moment they do — forcing the customer to repeat themselves.
No visibility into what's actually working
Without CSAT and per-agent performance tracking, it's hard to know whether the support experience is actually good or just quiet.
Set up your AI-plus-human inbox in three steps
01
Add your knowledge base
Paste your help docs, FAQs, or policy pages — JestBot chunks and embeds it automatically.
02
Add agents and set handover rules
Give agents their own login, group them into teams, and set the message threshold for AI-to-human handoff.
03
Go live and track CSAT
Embed the widget, and watch resolved conversations roll up into per-agent and per-bot satisfaction ratings.
The full support layer, not just a widget
AI takes the first shot, a real person is one click away
JestBot isn't a generic AI chat interface — it's built around handover, agents, and accountability for the conversations that need a human.
Seamless AI-to-human handover
Set a message threshold — the AI answers on its own for the first N messages, then a "Talk to a human agent" option appears. One click hands the conversation, live, to an available agent or team with zero context lost.
- Configurable handover threshold per bot
- Assign specific agents or whole teams
- Real-time handoff, no message loss
Business hours with an AI fallback
Set working hours per bot in your timezone. Inside hours, visitors see agents are available and can request one. Outside hours, the bot says so plainly, keeps chatting via AI, and captures a follow-up email instead of leaving them waiting.
- Per-bot schedule & timezone
- Visible availability before a visitor asks
- Off-hours falls back to AI + email
Canned responses for agents
NewAgents save frequently-used replies — including images and file attachments — as shortcuts, and insert them into a conversation in one keystroke instead of retyping the same answer for the fifth time today.
- Text + image/media macros
- Shortcut-triggered insert
- Shared across an agent's assigned bots
CSAT rating on every resolution
NewWhen an agent marks a conversation resolved, the visitor is prompted for a quick 1–5 star rating with an optional comment. Ratings roll up per agent and per bot, so you can see what's actually working — not just guess.
- 1–5 star rating + optional comment
- Per-agent and per-bot CSAT rollups
- Prompted automatically on resolution
How support teams put it to work
One platform, from first message to resolved ticket
The same setup covers tier-1 deflection, live handoff, and performance tracking.
Tier-1 ticket deflection
Let the AI clear repeat, documented questions so agents see mostly what actually needs a person.
Team-based routing
Group agents into teams and assign a team to a bot at once, with live status — online, busy, away.
Faster agent responses
Canned responses with image and file macros mean agents aren't retyping the same answer all day.
CSAT tracking
See per-agent and per-bot satisfaction ratings instead of guessing whether support quality is good.
Off-hours coverage
Keep answering with AI outside business hours, and capture a follow-up contact instead of silence.
Full conversation visibility
Browse complete transcripts and a 30-day view of volume, sessions, and top-performing content.
“We replaced a wall of FAQ text with a bot that actually points people to the right answer — and the handover means our agents only see what genuinely needs them.”
Priya S.
Support lead
Questions people actually ask
JestBot — JestBot for Support Teams